Treegloo iPad 2 Case Review
Posted June 2, 2011
The only thing tougher than finding an Apple iPad 2 in stock is finding the right case to go with it. In my case, it was more difficult in more ways than one. More on that later. Besides the price, there were two major things that I considered in choosing the right case, how I was going to use the iPad and where I was going to take it. With these considerations, I chose the Treegloo iPad 2 Case.
The Treegloo case is in the category of Moleskine style cases. Other cases in these categories include DODOcase, Pad and Quill, and Portenzo to name a few. The only one that I had seen before getting the Treegloo case was the Pad and Quill. A few friends of mine had got their Pad and Quill after they were lucky enough to get an iPad 2 early, and they love their cases. After seeing the build quality of their cases I was anxious to see how the Treegloo would turn out as well. I went with the Treegloo instead of the Pad and Quill was because of the lower price and good online reviews. It took a long time to get the case, but so far I’m impressed.
I never get into specifications too much in my reviews because you can read that yourself. What I can say so far is that the build quality is really good. Compared to the Pad and Quill, I do believe it is thicker but the thickness gives it a bit more substance. The leather outside doesn’t seem as tightly wrapped but they may be by design. The little bit of give in the leather wrapping gives it a little bit of a padded feel. Also, the little bit of give makes it easy to fold the flap back without any reservations. It is a smart cover, so as you open the flap, the iPad wakes up from sleep. One of the things that I liked about the Apple Smart Cover is that it allowed you to stand the iPad up on a table. The Treegloo allows you also to stand it up by using the front cover flap as a stand.
The Delays
Getting the case was a different story. With any of these Moleskine style cases, these cases ship anywhere between 7 days to 6 weeks from your order, depending on the company you order it from and the options you put into the case. In my case, my April 28th and received it May 26th. The main issue I had with the whole process was the slow response from customer service and the lack alerts when there were delays. They originally said 7-14 days but that soon got delayed and delayed. Their original response was this.
Sincerest apologies for the overdue response and delay in shipment. We are small team that has been inundated with orders and our production queue has run longer than expected.
My biggest issue with this statement was, if they were inundated with orders, then they should really invest some money into their customer service. They said that they would hopefully send it out the following week. When that time came and went, there was no update. The short version of the story is, it seemed like only when I contacted them via email and twitter / facebook, then they would respond. Eventually, I did get the case and I am overall happy with the product. I will say, the experience has made me not trust whatever their customer service says. That maybe a little too rough but that’s just my experience.
What I liked:
- Build quality
- Doesn’t announce that you have an iPad to everyone
- Easy to stand the iPad up.
What I didn’t like:
- More bulky that some competitors
- Difficult to put in headphones into audio jack
- Customer Service
- Delivery time.
Despite the customer service issues and the long shipping times, I would definitely recommend the case. Going back to my two considerations of choosing a case… how I was going to use the iPad and where I am going to take it. The iPad is mainly being used as a consumption device and not as a production device. This means that I didn’t need a case where I can type using the iPad easier. The places I’m taking the iPad is to church meetings and coffee shop. I didn’t want a case that would announce that I had an iPad. This case meets these two criteria.
1. Comment by Steven
Jun 22, 2011 at 3:37 pm
After much research I decided to order a cover for my IPad 2. I choose to go with Treegloo Products. They stated it was 2-4 weeks on their website. I placed my order and paid on May 4th. My confirmation email on my order from Treegloo Products thanked me for my order and also stated that my order would ship within 2-4 weeks. So 2 weeks from that date would be May 18th. I am not one of those people that start calling and bothering a company at the 2 week point. The 4 week point would be June 1st. I emailed Treegloo products than and ask for an update on my order. They emailed me back and stated that my cover would ship between June 7-8th. Will the evening of the 8th had come and I had not heard back so once again I emailed them. They emailed me back and apologized and said they would expedite my shipping when my order was shipping. They stated that my order would ship between June 16-18th. This is now 6 ½ weeks from my order that was suppose to ship in 2-4 weeks. Will it is now June 20th and I still do not have a product or shipping information. I emailed Treegloo and asked for a full refund due to their lack of ability to supply my order in a timely manner, based on their delivery dates. I was ok waiting their initial 2-4 weeks but I am not willing to wait any longer. The responded with “Your book and frame is complete and is pending final assembly. Your case will be shipping out as expected.” I do not know what they mean by expected. I expected this by June 1st. They still have not supplied me with any shipping information. I would not recommend this company to anyone. I would highly recommend ordering from someone anyone else.
2. Comment by Jimmy
Jun 24, 2011 at 12:03 am
At least you get a respond from them. I order my iPad 1 case back on April 12 and yet have not received anything from them. My last email from them was May 30 which stated an estimated shipping date in the first week of June. Nothing.
Emailed – no reply. Facebook – no reply. Phone – no reply.
3. Comment by Jessica
Jun 24, 2011 at 10:09 pm
Same issue. I placed my order on Apr 21. After numerous promises, they still haven’t shipped. They stopped responding to my emails. I can’t comment on their Facebook page. I can’t file a dispute with Paypal anymore because it’s already exceeded 45 days.
What can I do????
4. Comment by Patrick
Jul 1, 2011 at 12:30 pm
Not sure what to say. I would say… get the Pad and Quill. I like my case but the experience you’ll have with dealing with this company might turn you off.
5. Comment by Josh
Feb 5, 2013 at 2:04 pm
Treegloo is a TERRIBLE company!:
Although there are many negative reviews and thoughts on Treegloo all over the internet I decided to give them a chance because of how they seem to be a great environmentally friendly company. I ordered a Nexus 7 case. I understood that these are handmade and will take a little extra time to be completed.
Upon ordering the case I never received a tracking or order number and only received a receipt for the $89.00 that I was spending. Some time went by without hearing anything from the company. I emailed to check on the status and only received a generic it will take time sometimes up to 21 business days. Never a word about my order specifically or even a question to make it seem as if they looked up my order.
Upon the eve of the 21st business day I sent an email to the company again trying to check the status of my order. And again I received a generic standard response saying it’s being worked on. At the end of that day I sent another email saying that I thought it fair to give them that day to get back to me before I discussed these issues online with the public. Magically a couple hours after that email i received a response saying it takes 24-48 hours to respond to emails, which was odd because this response was only hours after voicing my displeasure with the company. The response said because of my complaints they were cancelling my order and refunding my money. At this moment there money has not shown up in my bank account, so I am anxiously awaiting confirmation that this terrible company did in fact refund my money.
Handmade products take time to create, but customer service should be immediate. The way this company ignores its customers and the terrible way they respond to a complaint is reprehensible. I would never give this company a second chance nor would I ever allow any one I know or even a stranger to even consider doing business with this company. Again, I think their idea of helping the environment is fantastic but I wish that goal could be done by other companies. This must be why there are 29 active complaints on the BBB regarding Treegloo.
6. Comment by Matt
Feb 7, 2013 at 2:13 am
Make that 30 BBB complaints; I just filed mine.
7. Comment by Jerome Gobunquin
Feb 22, 2013 at 7:10 pm
I ordered mine in early December and it stated on their site that it will ship by the Christmas. I emailed for a status and was told that it would be shipped in a couple days. Waited 2 weeks near the end of January and still no notification. I emailed again and the person said it was a miscommunication and will be shipping it out by end of Friday. I waited a week after and still no notification. They gave me the runaround 3 times so I asked for a refund. I was willing to wait, but to be lied to 3 times shows no integrity and respect. Shame on them (Treegloo). I have the email string to prove it, if in case they think that I’m just ranting.
I recommend Portenzo (http://shop.portenzo.com/nexus…. Also hand crafted and you get it within 2 weeks.
8. Comment by BJ
Mar 15, 2014 at 3:08 am
I filed a complaint with the Attorney General of Texas. The BBB cannot do anything. But the Attorney General can shut this company down and get your money back.
9. Comment by BJ
Mar 15, 2014 at 3:10 am
I ordered mine in December of 2013 still have heard nothing. So I filed. I recommend everyone who was taken by this company to do the same
10. Comment by JLS
Mar 17, 2014 at 7:10 pm
My experience has been the same echoed here and on the BBB website. Do you have contact details for the Attorney General of Texas?
11. Comment by Bobbi
Jul 10, 2014 at 5:20 am
I ordered a case in November of last year 2013. Tried like the dickens to get a hold of this company. Finally I gave up and filed a complaint with both my bank, thank God for Visa! As well s the Texas Attorney General. I just heard back today that the Attorney General’s office is following up and going after Treegloo. So good news folks. Score one for us little guys.